What should be reported as a fault and how?
Emergency situations such as fire or other life-threatening hazards should always be reported to SOS 112.
Urgent issues that cannot wait until the next day but do not require emergency services, such as a water leak in the apartment or elsewhere in the building, being stuck in the elevator, being unable to enter your building, or being significantly disturbed by your neighbors, should be reported to the emergency number at 0709 56 35 28.
What are other administrative matters and how are these reported?
Other errors and other administrative measures are reported in accordance with below. Management measures are e.g. name changes on mailboxes, ordering keys, help with changes in the apartment, full bins in the environmental room, damage to the apartment as well as questions about apartment changes, subletting or other aspects of the tenancy relationship. In short, everything can be counted as an administrative matter when it comes to something in the tenancy relationship.
However, if it applies to invoice questions, you will find contact details for the invoice manager under "Contact us".
This is how you report errors and administrative matters
To report errors or submit an administrative case, click here and log in . If this is your first time using the system, click here to find the "Case Management System" instructions to get started with the system.
If you need help with the case management system or if you would rather contact us by phone, our phone hours are Tuesdays and Thursdays at 10:00-12:00, call 0760 27 88 24.
Please note that we do not accept unbooked visits to the office.
Below you can see who we are who handle your various cases, whether it concerns damage in the apartment, disturbances in your accommodation, the desire to change apartments, storage and parking requests, etc.
Who handles your case?
Below, you can see who we are and who handles your various matters, whether it's damages in the apartment, disturbances in your living situation, requests for apartment swaps, storage, parking inquiries, and more.
Rental
Sofia Burman
Housing, parking and storage
Benjamin Mattsson
Commercially
Facility Management
Benjamin Mattsson
Manager
Victor Olsson
Assistant manager
Financial
The administration
Responsibility issues etc
Karin Sjöstrand
Invoices and payment